How can we help?

Most questions are answered below. If you’re still stuck, our team is one email away.

Contact us

Email us and we’ll get back to you within two business days. Including your device model and app version helps us help you faster.

Where is my data stored?: Exclusively on your device, in its secure local storage. Monvee is private by design — your budgets, transactions, and scanned receipts never leave your phone and are never sent to us.
Do I need an account?: No. You can use every core feature without signing up or giving us any personal details — no internet connection is required either.
How do I delete my data?: Go to Settings → Data → Erase data to erase everything at any time. Uninstalling the app also permanently removes everything stored locally.
Does receipt scanning send my photos anywhere?: Photos never leave your phone: the text is recognised on the device. If you turn on the optional “With AI” reading, only that text — with names and card numbers masked — is sent to be interpreted by an AI model running on Cloudflare; the photo never is. See the Privacy Policy for details.
How do I cancel a Premium subscription?: Subscriptions are managed by the App Store. Open your Apple ID subscriptions, find Monvee, and cancel there. Subscriptions renew automatically unless cancelled at least 24 hours before the period ends.